Cookie & Privacy policy
A cookie is a small text file consisting of numbers and letters that is stored in your browser or on your computer when you visit a website. We use cookies on Japandihome.com to improve your experience and our services through increased functionality on the website.
There are two different types of cookies: session cookies and fixed cookies, also called persistent cookies. A session cookie is automatically deleted if you close your browser, and helps the website recognize you while you are active. In this way, among other things, it becomes possible for the website to remember what you have put in your shopping cart when you move between pages, and which messages you have seen, so that you do not have to respond to the same thing several times. Fixed cookies are sent from Japandihome.com and are stored for a longer time on your hard drive. These enable the website to automatically recognize you the next time you are active on Japandihome.com, and make the entire visit easier for you by remembering some of your previous choices and tasks.
You can, of course, visit Japandihome.com without accepting cookies, but please note that this may negatively affect your experience on the website, as functions that depend on cookies will disappear.
How can I say no to cookies?
When you visit Japandihome.com for the first time, you will see a box in the bottom left corner where you can set your cookie settings.
If you already have saved cookie settings that you want to change, click here.
We at Japandihome.com cannot turn off cookies for you.
Cookies for web analytics services and marketing
Cookies enable us to analyze the use of our services and make informed decisions that lead to their development and improvement. We use third-party cookies from web analytics services such as Google Analytics and Visual Website Optimizer to gain insight into the number of visitors to Japandihome.com and their behavior, and analyze the information we collect through these services on an aggregate level. The web analytics services we use have very high data protection requirements, both from us at Japandihome.com and from the outside world, and to further protect your identity, we only send a shortened and anonymized version of your IP address to these services, so that your exact location is not revealed. Please also note that we never send personal information such as your name or address through cookies, but we do analyze information about how you move around the website, the products you buy and technical data (for example, the type of browser used, if you shop on mobile or computer, and language settings).
At Japandihome.com, we also use third-party cookies and pixels to allow services such as Facebook, Instagram, Google, Criteo and Youtube to present interest-related marketing to you on their own and external websites. You can object to cookies from these external services at any time by changing the settings in your browser or in the accounts you have created on the services' own websites. Please note that a no to cookies from these services may in some cases affect your experience as a user even outside of Japandihome.com.
Privacy Policy
1. General
This policy relates to privacy and describes how
Japandi AB
org. No. 559431-9559
Kungsgatan 63D
903 26 Umeå
email:hello@japandihome.com
collects, discloses and stores your personal data. The privacy policy applies when Japandihome.com provides services and products such as e.g. when you shop with us at Japandihome.com, have contact with our customer service or visit our websites.
With the privacy policy, we want you to be able to feel safe when you submit your personal data to us and show how we ensure that your personal data is processed in accordance with current personal data legislation.
2. Personal data controller
Japandihome.com is responsible for personal data so that Japandihome.com's processing of your personal data takes place in accordance with applicable legislation.
Japandi AB
org. No. 559431-9559
Kungsgatan 63D
903 26 Umeå
email:hello@japandihome.com
3. When do we process personal data?
When you visit our website, shop with us, subscribe to the newsletter or contact our customer service, we need to collect and process your personal data. We collect this information in order to be able to offer the service and functionality that is expected and to be able to fulfill our part of e.g. a purchase agreement.
4. What personal data do we process?
Our data policy means that we save and handle as little of your data as possible. This means that we only use the data that is necessary to process your order and maintain communication with you. The personal data we collect for you as a customer is as follows:
Name
Address (delivery and billing address
Email address
Phone number
Customer number
Purchase history
IP
In order to be able to process your order completely, we hand over your data to our partners, for example our distribution agents. We also collect your address information from third-party services for address updates. We may hand over information to our suppliers, for example in the event of a complaint or a spare part purchase. In connection with a spare part purchase, we may also need to request information such as social security number. In these cases, the information is processed according to the privacy policy of our cooperation partners and in accordance with our supplier agreements. When you visit our website, we save the following data for administrative and technical reasons: type and version of the browser used, date and time of the visit and your IP address. This data is anonymized and used in the production of statistics and in the improvement of our e-commerce platform. The anonymized data is separated from your personal data, saved in a secure system and cannot be linked to a specific person. This means that your personal data will always remain protected.
5. Compilation of personal data management
Purpose: Manage order including notices and subsequent support
Example: To deliver, offer payment and delivery options, handle complaints and warranty matters, answer questions
Legal basis: Fulfillment of purchase agreement
Storage period: 7 years after completed purchase
Type of personal data:
Name, address, e-mail, phone number
Order information
Delivery information
Payment information
Other personal data provided when contacting us
In connection with the purchase of spare parts, we may also need to request information such as social security number
Purpose: Compliance with legal requirements
Examples: Warranty obligations, consumer legislation, product safety, accounting
Legal basis: Fulfillment of legal obligation
Storage period: As long as applicable law requires, e.g. 7 years according to the Accounting Act
Type of personal data:
Name, address, e-mail, telephone number
Order information
Delivery information
Payment information
Purpose: Registration and account management
Example: Grant authorization to login to "My pages", grant access to order history, maintain relevance in contact details, offer saved favorites
Legal basis: Fulfillment of purchase agreement
Retention period: As long as you have a Japandihome.com account.
Type of personal data:
Name, address, e-mail, telephone number
Order information
Delivery information
Use of Website
Other personal data provided when contacting us
Purpose: Marketing of products and services
Example: Send relevant offers via e-mail or SMS on similar products and services, show product recommendations, carry out campaigns and events for a certain customer segment
Legal basis: Fulfillment of purchase and consent agreements
Storage period: 12 months after completed purchase or until consent is revoked
Type of personal data:
Name, address, e-mail, telephone number
Order information
Delivery information
Use of Website
Other personal data provided when contacting us
Purpose: Development of the company's services and products, and analyzes of the customer collective at large
Examples: Analyzes of user experience, analyzes of assortment
Legal basis: Legitimate interest
Storage period: 3 years after completed purchase
Type of personal data:
Name, address, e-mail, telephone number
Order information
Delivery information
Use of Website
Other personal data provided when contacting us
Purpose: Prevention of abuse of service and curbing crime
Examples: Prevent fraud, prevent unauthorized access to accounts
Legal basis: Fulfillment of legal obligation alt. legitimate interest
Storage period: As long as applicable law requires
Type of personal data:
Name, address, e-mail, telephone number
Order information
Delivery information
Payment information
6. How long is the personal data saved?
Japandihome.com only saves the personal data as long as it is justified by the purpose. How long this is can vary depending on the type of personal data and purpose. See point 5 for more details.
7. How is the personal data protected?
Japandihome.com has taken all necessary security measures to protect your personal data and you can feel completely safe when you provide personal data to us. We prevent improper access, dissemination and change, i.a. by saving personal data in databases that are protected by authorization control and firewall. When communicating about your personal data to partners, there is always a personal data processing agreement as a basis and the communication is encrypted.
8. Is the personal data disclosed to anyone?
Japandihome.com only discloses your personal data to necessary collaboration partners or group companies with personal data processing agreements. Examples of collaboration partners are companies that perform services on behalf of Japandihome.com within, for example, delivery, payment and communication. These partners only handle your personal data in order to ensure that we fulfill our obligations according to legal obligation, fulfillment of purchase agreements or consent. We may hand over information to our suppliers, for example in connection with a complaint case or a spare part purchase. In connection with the purchase of spare parts, we may also need to request information such as social security number. In these cases, the information is processed according to the privacy policy of our cooperation partners and in accordance with our supplier agreements.
Japandihome.com may also disclose your personal data if it follows from legal requirements or requirements from authorities, if it is about securing Japandihome.com's legal interests or to detect or prevent fraud or other security issues. If any of Japandihome.com's suppliers or partners are located outside the EU/EEA, Japandihome.com may transfer your personal data there. If personal data is transferred to any country outside the EU/EEA, Japandihome.com will take the necessary steps to transfer personal data to countries outside the EU/EEA in a legal manner. If you do not have permission to sell your personal data to third parties, this will not happen.
9. What rights do you have?
You can always contact us if you want to be informed about which personal data we save about you, or if you want to correct inaccuracies or delete this data. We will also, at your request or on our own initiative, correct, de-identify, delete or supplement information that is found to be incorrect or incomplete. You also have the right to request the following:
Access to your personal data:
This means that you have the right to request a register extract of the processing we carry out regarding your personal data. You also have the right to receive a copy of the personal data being processed. You have the right, through a written and signed application, to receive a register extract from Japandihome.com about which personal data is registered about you, the purposes of the processing and to which recipients the data has been or is to be disclosed. You also have the right to receive information in the register extract about where the data has been taken from if the personal data has not been collected from you, the existence of automated decision-making (including profiling) as well as the anticipated period during which the data will be stored or the criteria used to determine this period. You also have the right to receive information about your other rights specified in this point in the register extract.
Correction of your personal data:
At your request, we will correct the incorrect or incomplete data we process about you as quickly as possible. However, we do not have the option to change personal data on existing orders.
Deletion of your personal data:
At your request, we will delete the personal data we process about you if they are no longer needed for the purposes for which they were collected. If there are legal requirements for the processing of your personal data, we will end the processing of the data for purposes other than complying with the legislation, for example accounting and tax legislation.
Limitation of processing of your personal data:
At your request, we limit our processing of your personal data to certain limited purposes.
You have the right to data portability, which means that under certain conditions you have the right to obtain and transfer your personal data in a structured and general format to another personal data controller.
You have the right to object to the processing of personal data carried out for the purpose of balancing interests. If you object to such processing, we will only continue to process the personal data if there are legitimate reasons for the processing that outweigh your interests.
In the case of processing for direct marketing, you always have the right to object to such processing by sending an email to hello@japandihome.com. Once we receive your objection, we will stop processing your personal data for such marketing purposes. There is also always the option to decline further marketing in all our mailings.
You also have the right to submit any complaints regarding the processing of your personal data to the Data Inspectorate.
10. Cookies
Japandihome.com uses cookies on the websites, you can find more information in our cookie policy.
11. Changes to the privacy policy
We reserve the right to change our data protection declarations should it become necessary due to new technology. Please ensure you have the most current version. If we change basic paragraphs in this data protection declaration, we will publish information about this on our website.
12. Contact details
All interested parties and visitors to our website can contact us with questions about data protection at the following address:
Japandi AB
org. No. 559431-9559
Kungsgatan 63D
903 26 Umea
Sweden